Return and Refund Policy.
We want to make sure that Bruxor will protect your smile, but sometimes things don't work out. This policy provides options for making returns below.
If we determine that you are not a suitable candidate for Bruxor Pro or the Oral Profile Kit, we will provide a full refund. Please contact us if you would like to request a return. All returned items inside the Oral Profile Kit must be in new and unused condition.
Bruxor Pro Custom Dental Guard
Bruxor Pro is custom-designed in a dental laboratory and cannot be exchanged or replaced. If you order Bruxor Pro and it arrives damaged, however, then we will gladly supply you with a new one at no additional charge! Please let us know within 3 days of delivery.
Please note, you will be responsible for all return shipping charges. All returns must be postmarked within fourteen (14) days of the date of receiving your RMA number.
Bruxor requires proof of shipment to honor a refund, so please use a trackable carrier like FedEx or UPS. If a shipment is lost by the carrier in transit, we cannot process your return without shipping verification.
After receiving your return and inspecting the condition of your item, we will process your refund or replacement. Please allow at least five (5) days from the receipt of your item to process your return.
Last Updated: March 1, 2021